THROUGHOUT THESE TERMS AND CONDITIONS "WE", "US" OR "OUR" MEANS GOLPHER PERFORMANCE, AND "YOU" OR "YOUR" MEANS YOU, THE CUSTOMER. TERMS AND CONDITIONS STATED BY US IN CONJUNCTION WITH YOU PLACING AN ORDER, CONSTITUTE THE CONTRACT BETWEEN US AND YOU FOR THE SUPPLY OF GOODS. THE CONTRACT IS NOT VARIABLE UNLESS WE AGREE TO VARY IT IN EITHER BY WRITING OR BY EMAIL.
PRICES AND PAYMENT
All prices are in US dollars (USD). Product prices are regularly monitored and updated and we reserve the right to change or update pricing at any time prior to your order being confirmed. Pricing of Products displayed on this website do not include shipping/handling charges. Please check the shipping prices at checkout.
Title of goods only pass to the purchaser until payment is received in full.
When you require an order to be sent via a courier, the additional costs associated with freight and handling will be applied in the checkout/shopping cart before payment is required.
Our e-shop payment methods are currently limited to Credit Card Payment and PayPal.
Payment is taken once we have established that we can fulfil your order(s), checked details, stock availability and then we will dispatch your goods. Tax invoices are sent with all order.
Online prices are only for online purchase. Purchase from in store does not have similar discount.
Product prices are regularly updated when price changes are received from our suppliers. If you find a cheaper advertised price somewhere else, send an email or phone us with the details of the supplier together with prices of the product required and we will endeavour to provide you with a more competitive price.
SHIPPING & DELIVERY
As per and Subject to these stated Terms and Conditions, we will supply the products to you as indicated on your order confirmation at the time that your order is placed.
Delivery time frames varies depend on the country and which shipping method you selected. It may take 5-30 working days (does not include Saturday, Sunday and Public Holidays) from the date that your payment is received by us. We will make every effort to ensure that all deliveries are dispatched within 3 working days.
Your order will be packed into a box suitable for the quantity and size of the order, sometimes the package will be custom made to fit all parts. We will ensure each individual part will be wrapped in bubble wrap for extra protection.
All parts in the order will be checked before packing and dispatch to ensure no damaged products leave the warehouse.
PURCHASING
All items offered on our website are subject to availability. To purchase any products on our website, select the number of products you may want to purchase and click the "Add to Basket" button shown on each product page. Click the "Check Out" or "Check out with Pay Pal" button, whichever is suitable to you, when making an order.
When you place an order to purchase, it is up to you to provide accurate personal and payment details. It is up to you to resolve this issue by contacting us by email with the correct details before the order is dispatched. If you fail to do so, we are not responsibility if your Order gets lost in delivery or if you do not receive it within 30 working days when purchase was made.
Your order represents an offer from you to purchase a product from us. This will be accepted, where an e-mail confirmation will be sent to you to confirm that your order has been accepted and your order will be dispatched. The contract will be filed. For cybersecurity reasons, your order information are not accessible via internet. We keep these data in confidence according to our privacy policy.
Please ensure before purchasing - to go over the description carefully and compare the sample to the picture of the part you wish to order. Failing to do so will result in a 20% handling charge.
RETURNS
If there are goods / parts which you would like to return, we should be notified within 48 hours of receiving the item.
Before parts can be returned to us, all returns must be authorised by our staff.
Original or copy of invoice must be provided with all returns.
Returned goods will only be accepted by Golpher Performance if they are in their original packaging and undamaged.
Painted goods are non-returnable.
WARRANTY
All products belonging to Golpher Performance comes with the following Warranty:
- Purchases which are non-commercial in nature: 12 months from invoice date or 20,000kms, whichever comes first.
- Purchases which are commercial in nature: 6 months from invoice date or 10,000kms, whichever comes first. Applies to all commercially registered vehicles, fleet, mining vehicles, taxi, Uber and ride share vehicles.
The warranty period begins on the purchase date and a valid invoice must be provided for replacement. The warranty covers for the products only and does not cover labour, freight, handling or associated costs.
What is covered?
Product/s arriving faulty through couriers, freight or postage deliveries. You must submit a valid claim within 7 days of receiving the product/s for a replacement, refund or exchange.
Each sale of goods shall be subject to the standard warranty of Golpher Performance in force from time to time.
Golpher Performance warrant the quality and condition of all products distributed by Golpher Performance bearing the brand name of Golpher Performance for a period of twelve (12) months from the date of the invoice or until such time as the subject vehicle has traveled 10,000 kilometers from the date of installation of the subject goods, whichever occurs first. You may be asked to provide documentation or proof of installation dates and mileage to support your claim.
All parts supplied by Golpher Performance must be fitted/installed by a licensed trades peron/s. Warranty is VOID if not installed and serviced by a licensed contractor.
If any goods supplied by Golpher Performance are found upon examination by a Golpher Performance representative to be defective in material or workmanship and if the goods have not been damaged by misuse, improper installation or operation, lack of maintenance or other cause beyond the control of Golpher Performance the goods will be replaced by Golpher Performance or Golpher Performance will credit the Purchaser upon delivery prepaid of the goods to the warehouse or depot from which they were purchased. The cost of removal and/or installation of goods is not covered warranty.
Golpher Performance will not be liable for any damage caused by any goods to any vehicle or other component if in Golpher Performance opinion the goods were incorrectly fitted by the Purchaser or the goods have been applied for a purpose for which the goods were not manufactured.
All conditions, warranties, representations, liabilities and obligations whether implied or imposed by statute or otherwise in respect of the supply of goods including any conditions or warranties as to merchantability fitness for purpose or correspondence with description are hereby excluded.
All liability for loss or damage whether consequential or otherwise and whether arising from negligence or from any other cause whatsoever is hereby excluded.
Please read the section below for more details.
What is not covered?
Product/s damaged by accident, fire, earthquakes, floods, abuse, misuse, or any kind of external contact and physical harm. Product/s altered, deformed and reshaped from manufacture design.
Product/s lost or stolen under your own care.
Product defects from wear and tear or otherwise normal ageing of the product.
TRANSACTION POLICY
All transactions on this website are processed in USD . You must be eighteen (18) years of age or older to use our website to place orders. You can not place orders if you are under eighteen (18) years of age. By using our website, you are accepting these Terms and Conditions and you acknowledge that you are over the age of eighteen (18). If losses are incurred by Golpher Performance that are the result of a minor using this website, we may seek compensation from the Parents and or Guardians of the minor that instigated said loss.
REFUND POLICY
Golpher Performance will refund any undamaged/unopened purchases for any reason for up to 60 days from the payment date. The refund is for the cost of the purchased product/s only and does not cover postage costs.
PRIVACY POLICY
Golpher Performance is dedicated to keeping your details private. Any information we collect in relation to you is kept strictly secured. We do not pass on, sell or swap any of your personal details with anyone. We use this information to identify your orders and to personalize your shopping experience with us.
CUSTOMER SERVICE
If you have any feedback regarding the goods or services supplied, please send it to:
info@golpherperformance.com.au