FAQ

The radiators are produced and located in our factory in Guangzhou. You can visit us in our Sydney / Hong Kong office or simply order online 24 hours a day, 7 days a week. Otherwise, feel free to message our experienced sales team during our trade hours.

Yes. If any part of your order is temporarily out of stock we are able make new stocks within a 1-2 weeks. If there is any issues regarding your order we will contact you prior to dispatch.

We mainly ship to Australia, UK, US, France, Spain, Germany, China, Singapore, Malaysia, Japan and Thailand. If you are unsure, please not do not hesitate to send our staff an email or give us a call.

International deliver times can be anywhere between 2-4 weeks Depends on which service you end up choosing. For more information, please contact us before ordering.

We take our responsibilities with your personal details seriously. We will only give out your details to courier companies for deliveries. Please refer to our Privacy Policy.

For returns you must identify the problem to us within a week of receiving the item. For refund, you must return the item back to us, in the original condition, at your own cost. We will not be responsible for the return shipping.

Any decision to refund or exchange an item is at our discretion. Please contact us on coolingsystemparts@gmail.com for more details. For more information on warranty, please check our Terms and Conditions.

Yes, there is a 12 months warranty to all mechanical, electrical and cooling products, which starts on the day the invoice is processed for your order. You must produce the original copy of the invoice a long with the product if you would like to claim for a refund or replacement under warranty. The warranty only covers for the product(s) only and does not cover for labour, postage or handling. For more information on warranty, please check our Terms and Conditions.